FAQs

How do I set up an account?

Go to the My Account section, and fill out your details. Then you can keep track of your orders.

Is Brick Model Kits secure?

Yes, our website is very secure.  We want you to have a safe and fun experience with us.

Do you accept Returns?

At this point in time, we are not accepting returns. However, all products are covered by 12 months warranty and any missing parts will be provided.

Something is missing from the order?

While our packers are pretty great at getting your order together, very rarely they may leave an item out from the order. If this happens, please just reach out to us and we can get this sorted for you. If this happens, we will require a photo of what you received for verification purposes.

How do I cancel my order?

If after placing your order you realize you've made a mistake or no longer want the order, then we can process a cancellation within 24 hours of the order being placed. Please reach out to us and provided it's within 24 hours and the order hasn't shipped, we should be able to cancel your order and process a refund for you. Once your order has been shipped it is too late to cancel your order.

Contact Us If we still haven't managed to answer your question please feel free to contact us and we'll get back to you as soon as possible.
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